Terms of Service

If you are experiencing a medical emergency, call 911 immediately. Do not use this website, its forms, or email to request emergency assistance.

This website is provided for general information about our services and for non-urgent matters such as billing questions, address corrections, employment applications, and general inquiries. Forms submitted through the website are reviewed during normal business hours and are not monitored around the clock.

By accessing or using stec-ems.org, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use the website.

Content on this website, including descriptions of our services, community health programs, and billing information, is provided for general informational purposes. It is not medical advice and does not create a provider-patient relationship. Always seek the advice of a qualified healthcare provider with questions about a medical condition.

Billing and insurance information on this site is a general summary. Your actual coverage and responsibility are determined by your insurer and the statement you receive from us.

When you submit a form or make a payment through this website, you agree to provide accurate and complete information and represent that you are authorized to act on the account or matter you are submitting.

Online bill payments are processed by a third-party payment processor. Payments are applied to the account information you provide. If you believe a payment was applied incorrectly, contact our billing office and we will work with you to resolve it.

Employment applications submitted through this website do not constitute an offer of employment. STEC is an equal opportunity employer.

You agree not to:

• Use the website for any unlawful purpose or in violation of these Terms.
• Submit false, misleading, or fraudulent information, or impersonate another person.
• Attempt to gain unauthorized access to the website, its forms, or the systems that support them.
• Interfere with the operation of the website, including by introducing malicious code or submitting automated or bulk requests.
• Copy, scrape, or reproduce website content for commercial purposes without our written permission.

The content of this website, including text, photographs, graphics, logos, and the STEC, Valley AirCare, and MedCom names and marks, is owned by South Texas Emergency Care Foundation, Inc. or its licensors and is protected by copyright and trademark law. You may view and print pages for personal, non-commercial use. Any other use requires our prior written consent.

This website uses third-party services, including Jotform for secure forms and Stripe for payment processing, and links to third-party websites such as Medicare, Medicaid, and insurance carriers. Those services and sites are governed by their own terms and privacy policies. We are not responsible for their content or practices.

This website is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, STEC disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components, or that information on the site is complete or current.

To the fullest extent permitted by law, South Texas Emergency Care Foundation, Inc., its directors, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of, or inability to use, this website. Nothing in these Terms limits any liability that cannot be limited under applicable law, and nothing in these Terms affects your rights as a patient under applicable healthcare laws.

You agree to indemnify and hold harmless STEC and its directors, officers, employees, and agents from any claims, damages, or expenses arising from your violation of these Terms or your misuse of the website.

These Terms are governed by the laws of the State of Texas without regard to its conflict of law principles. Any dispute arising from these Terms or your use of the website will be brought exclusively in the state or federal courts located in Cameron County, Texas.

We may revise these Terms at any time by posting an updated version on this page. The effective date at the top of the page will reflect the most recent revision. Your continued use of the website after a change constitutes acceptance of the revised Terms.

Questions about these Terms may be directed to South Texas Emergency Care Foundation, Inc. at 1705 Vermont St., Harlingen, TX 78550, by phone at (956) 364-2711, or by email at info@stec-ems.org.